NDIS (National Disability Insurance Scheme)

There are around 4.3 million Australians who have a disability. Within the next five years, the National Disability Insurance Scheme (NDIS) will provide $22 billion in funding a year to an estimated 500,000 Australians aged under 65, who have permanent and significant disability. For many people, it will be the first time they receive the disability support they need.

The NDIS can provide all people living with a disability with information and connections to services in their communities such as doctors, sporting clubs, support groups, libraries and schools, as well as information about what support is provided by each state and territory government.

NDIS – What does it mean?

  • National: The NDIS has been introduced across all states and territories.
  • Disability: The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay.
  • Insurance: The NDIS gives all Australians peace of mind if they, their child or loved one is born with or acquires a permanent and significant disability, they will get the support they need.
  • Scheme: The NDIS is not a welfare system. The NDIS is designed to help people get the support they need so their skills and independence improve over time.

NDIS key words

  • Permanent and significant disability: A permanent disability means your disability is likely to be lifelong. A significant disability has a substantial impact on your ability to complete everyday activities.
  • Supports and services: Assistance or products that help a person in their daily life and help them participate in the community and reach their goals.
  • Early intervention: Providing support to a person, either a child or an adult, as early as possible to reduce the impacts of disability or developmental delay and to build their skills and independence.

NDIS Eligibility

  • Aged between 7 and 65
  • Living in Australia
    • Australian Citizen
    • Permanent Visa Holder
    • Protected Special Category Visa Holder
  • Usually need support from a person because of a permanent and significant disability
  • Need special equipment because of a permanent and significant disability
  • Need support to reduce your future needs.

How to Apply

If you visit NDIS’s Am I Eligible page, you will find an NDIS checklist for your eligibility self assessment.

If you meet the criteria and you would like to become a participant, you can either:

  • Call NDIS on 1800 800 110 and ask to make an Access Request
  • Complete and submit the Access Request Form and send by email to NAT@ndis.gov.au or
  • Contact your local LAC or NDIA office.

Making an Access Request

You can call 1800 800 110 to make an Access Request or you can complete and submit the Access Request form via email.

If you need help filling in the form or making the call, you can contact your Local Area Coordinator, Early Childhood Early Intervention partner or your can contact your local NDIA office.

Visit the NDIS Contact Us page to find an office near you.

Access Request Questions

As part of the Access Request process, you will be asked:

If you currently access disability supports, and you would like your provider to give us your information, you must first provide consent.

You may be asked to provide some additional information after you make your Access Request. This may include information about your disability and how it impacts on your day-to-day life. You can provide copies of existing information, including letters or reports, or you can ask your treating health professional to fill out and sign a form.

Providing Information About Your Disability

If you make your Access Request over the phone, you can email or post copies of your existing information, including letters or reports, to one of the following:

  • email: NAT@ndis.gov.au
  • Post to: GPO Box 700, Canberra ACT 2601, or
  • Drop it in to your nearest NDIS office.

You can also complete and submit the Supporting Evidence form and send via email to NAT@ndis.gov.au.

If you need help with English, call our TIS service on 131 450.

If you have hearing or speech loss, call our TTY service on 1800 555 677. For Speak and Listen, call 1800 555 727, or for Internet relay services, visit the Relay Service Webpage

For information about what evidence to include in your Access Request, it may be helpful to visit the following pages:

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